Bank Saves More Than $100K a Year and Improves Productivity by 50%

Our Client

Commercial bank, a subsidiary of a leading European banking and insurance group with offices in 30 countries

Challenges

  • High cost of managing paper—purchase, storage, transcription, copying, storage, destruction.
  • Time lost to errors, circulation of files, locating files
  • Compromised security and privacy of confidential documents
Decisions about loans are now made in real time as the file is created. In addition, our AP, AR, and HR departments operate more efficiently, with searchable documents and email notifications. My only regret is that we didn’t contact MTS sooner.

Solutions

  • Improved workflow and automated AP approval by integrating a custom MTS solution with the bank’s Loan IQ application
  • Installed a system to query whether files are complete and identify missing documents, speeding throughput and improving customer experience