Healthcare Facility Saves Hundreds of Thousands a Year and Eliminates 75% of Customer Service Calls

Our Client

Large healthcare facility

Challenges

  • Increasing difficulty managing paper files across many departments in a large and growing physical plant
  • Delays in records management and billing, resulting in hundreds of calls per week to the customer service desk
  • Poor control over confidentiality

The problems of paper management were cascading into all areas of operations, from patient confidentiality to revenue. The MTS not only allowed us to improve service on nearly every metric and improve compliance—it also paid for itself in less than a year.

Solutions

  • MTS IntellaFlo modules
  • Direct integration into the company’s ERP system